Shipping & Dispatch Policy​

Thank you for choosing Ocean Blue Travels. Our shipping and dispatch service ensures smooth processing and delivery of your travel-related items and documents. By placing an order with us, you agree to the terms outlined in this policy.

If you have any questions, feel free to contact our support team at help@oceanbluetravels.com.au.

Shipping Locations

Ocean Blue Travels offers shipping services across Australia and New Zealand, covering major cities, regions, and select APO/FPO addresses.

For international shipping inquiries, please reach out to our customer service team.

Processing & Dispatch

• Orders placed and paid for before 2:00 PM (AST) will be processed and shipped on the same day.
• Orders placed after 2:00 PM (AST) or on weekends/public holidays will be processed on the next business day.
• Shipping costs are non-refundable, and return postage is the customer’s responsibility.
• We strongly recommend using a trackable shipping method for returns.
• In case of delays beyond our standard timeframes, we will notify you via email or website updates.

Public Holidays & Shipping Delays

Orders placed on business days may experience a 24-hour delay if they coincide with public holidays. We appreciate your patience during these periods.

Shipping Costs & Estimated Delivery

Shipping costs depend on the product type and the selected shipping method. The exact charges will be displayed at checkout.

Please note that:

• Processing time refers to the time taken to prepare your order.
• Shipping time refers to the duration for delivery after dispatch.

Shipping Promotions & Discounts

Ocean Blue Travels occasionally offers:

• Free or discounted shipping during promotional periods.
• Exclusive discounts for members and subscribers.

These promotions may have specific terms and do not apply to returns or exchanges. Contact help@oceanbluetravels.com.au for more details.

Order Tracking

Once your order is shipped, we will send you an email with tracking details so you can monitor your package. If you do not receive a tracking confirmation, please reach out to us.

Lost, Damaged, or Stolen Orders

We take great care in packaging and shipping your orders. However, if your package is lost, stolen, or arrives damaged, please contact us immediately at help@oceanbluetravels.com.au. Our team will promptly investigate and assist you in resolving the issue.

Contact Us

📧 Email: help@oceanbluetravels.com.au
🌐 Website: www.oceanbluetravels.com.au